Refunds

Refunds & Returns Policy

Effective Date: 10 November 2025
Website: https://asedosmaroc.com/

1. Introduction

At asedosmaroc.com, customer satisfaction matters. This Refunds & Returns Policy explains how returns, exchanges, and refunds are handled for perfume products purchased through our website.
Our goal is to provide a fair and transparent process while respecting hygiene and product integrity rules, which are essential for fragrance products.

2. Eligibility for Returns

Due to the nature of perfumery products, returns are accepted only under specific conditions.

✅ Eligible for Return Only If:

  • The product is unopened, sealed, and in its original packaging.
  • The product is unused, unworn, and shows no signs of tampering.
  • The item was received damaged, defective, or incorrect.

❌ Not Eligible for Return If:

  • The seal is broken or packaging is opened.
  • The perfume has been sprayed, tested, or used.
  • The product was damaged due to misuse or improper handling by the customer.
  • More than 7 days have passed since receipt of the order (unless the product arrived defective).

These rules exist to comply with hygiene standards and ensure all customers receive fresh, uncontaminated products.

3. Return Window

  • You must initiate a return within 7 days of receiving your order.
  • For damaged or incorrect items, contact us within 48 hours of delivery with evidence (photos/videos).

4. Return Process (Step-by-Step)

Step 1 — Contact Us to Request a Return

Send an email to: mohamed.jadouani@gmail.com
Include:

  • Full name
  • Order number
  • Reason for return
  • Photos/Videos of the product (if defective/damaged)

Step 2 — Approval or Denial

Our team will review your request within 1–2 business days and inform you whether your return is approved.

Step 3 — Return Shipping Instructions

If approved, you will receive:

  • The return address
  • Packaging guidelines
  • Any additional instructions

You must ship the product back within 5 days of approval.

Step 4 — Inspection

Once we receive your return, our quality team will inspect the product to confirm:

  • It is sealed
  • It has not been used
  • It is in original condition

Step 5 — Refund or Exchange

If inspection is successful, we will process your refund or send a replacement.

5. Return Shipping Costs

✅ We Cover the Return Shipping Cost If:

  • You received the wrong item
  • The product arrived damaged or defective
  • A mistake was made on our side

✅ Customer Covers the Return Shipping Cost If:

  • You changed your mind
  • You ordered the wrong item
  • You want to return a non-defective product

Return shipping fees are non-refundable in those cases.

6. Refund Method & Timeframe

✅ Refund Method

Refunds are issued using the same payment method you used at checkout unless agreed otherwise.

✅ Refund Timeframe

  • After approval and inspection: 3–7 business days
  • Bank or payment provider processing may take additional time depending on your institution.

❗ Refunds may be rejected if:

  • Returned items show signs of use
  • Perfume seal is opened or tampered with
  • Product does not match the return request
  • The return was shipped after the deadline

7. Exchanges

We offer exchanges only for:

  • Defective products
  • Damaged items
  • Incorrect items received

Exchanges for different scents or preferences (non-defective items) are not allowed due to hygiene restrictions.

8. Missing, Damaged, or Incorrect Items

If your package arrives with:

  • Missing items
  • Damaged bottles
  • The wrong product

You must report it within 48 hours of delivery by emailing:
📧 mohamed.jadouani@gmail.com

Include:

  • Order number
  • Clear photos/videos of the issue
  • Unboxing proof if possible

We will replace or refund the affected item quickly.

9. Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Opened or used perfumes
  • Tester-size or sample products
  • Items sold under a “final sale” or “clearance” category
  • Any product missing original packaging, labels, or seal

10. Order Cancellation

You may request cancellation before your order has been shipped.
Once shipped, the return policy applies.

11. Customer Responsibilities

Customers are responsible for:

  • Keeping items in original condition
  • Proper packaging during return shipping
  • Providing accurate contact and delivery information
  • Paying return shipping costs where applicable

12. Contact Information

For all return, refund, or exchange inquiries, contact:

asedosmaroc.com
📧 Email: mohamed.jadouani@gmail.com
We respond within 24–48 hours on business days.